Data Processors

dc51641a31477f8aa2fffdd13945f8bf11a99a00

Appendix B: Data Processors

Seravo is using following companies for data processing.

NOTE: Seravo does not share customer-owned data (site code, database contents, including any PII) to third parties or subprocessors, with one exception: if site sends e-mails, by default currently outgoing e-mails are relayed through SendGrid (US).

Slack

Subcontractor of Seravo as of 2015.

Outside EU/ETA: true

Access to data

customer names when contacting customer support via e-mail

Locations

United States

1260 A/S

Subcontractor of Seravo as of 2023, until 2024.

Outside EU/ETA: false

Access to data

marketing and targeting advertising

Locations

Denmark

Miss Group AB

Subcontractor of Seravo as of 2021.

Outside EU/ETA: false

Access to data

Locations

Ilait / Hostek Sweden

Data Center Provider (Sweden, se-broo cluster)

Subcontractor of Seravo as of 2021.

Outside EU/ETA: false

Access to data

data center provider, no direct access to customer data
traffic metadata (IP addresses, connection times etc.)

Locations

Sweden

Domainkeskus Oy

Data Center Provider (auxiliary services)

Subcontractor of Seravo as of 2021.

Outside EU/ETA: false

Access to data

data center provider, no direct access to customer data
traffic metadata (IP addresses, connection times etc.)

Locations

Finland

Domainkeskus Oy

VOIP services

Subcontractor of Seravo as of 2024.

Outside EU/ETA: false

Access to data

customer support VOIP services (phone numbers and other call metadata)

Locations

Finland

Domainkeskus Oy

Sales

Subcontractor of Seravo as of 2021.

Outside EU/ETA: false

Access to data

contact details for sales (name, phone number, e-mail address) of current customers
site metadata (purchased services, domain names)

Locations

Finland

Setera Oy

Phone service provider

Subcontractor of Seravo as of 2024.

Outside EU/ETA: false

Access to data

customer support calls (voice, call metadata, including phone numbers)

Locations

Finland

Keila.io / Pentacent – Philipp Schmieder Medien

Marketing e-mail platform

Subcontractor of Seravo as of 2025.

Company ID: DE 8152 368 63

Outside EU/ETA: false

Access to data

Locations

Germany

Additional information

Microsoft M365

Subcontractor of Seravo as of .

Outside EU/ETA:

Access to data

Locations

Atlassian

Subcontractor of Seravo as of .

Outside EU/ETA:

Access to data

Locations

Wndy

Subcontractor of Seravo as of 2025.

Outside EU/ETA:

Access to data

Locations

Hetzner Online GmbH

Data center provider

Subcontractor of Seravo as of 2017.

Company ID: 2900412-8

Outside EU/ETA: false

Access to data

data center provider, no direct access to customer data
traffic metadata (IP addresses, connection times etc.)

Locations

Finland
Germany

Additional information

Moment Digital Oy

Data center provider (fi-ellington)

Subcontractor of Seravo as of 2015.

Company ID: 1761337-2

Outside EU/ETA: false

Access to data

data center provider, no direct access to customer data/1260
traffic metadata (IP addresses, connection times etc.)

Locations

Finland

Seclan Oy

Data center provider (fi-metheny)

Subcontractor of Seravo as of 2015.

Company ID: 1774372-4

Outside EU/ETA: false

Access to data

data center provider, no direct access to customer data
traffic metadata (IP addresses, connection times etc.)

Locations

Finland

UpCloud Oy

Data center provider

Subcontractor of Seravo as of 2015.

Company ID: 2431560-5

Outside EU/ETA: true

Access to data

data center provider, no direct access to customer data
traffic metadata (IP addresses, connection times etc.)

Locations

Finland
Singapore
United States

Additional information

Gandi SAS

Domain registrar

Subcontractor of Seravo as of 2015.

Company ID: FR81423093459

Outside EU/ETA: false

Access to data

domain registration information

Locations

France

Additional information

Twilio SendGrid

E-mail processing

Subcontractor of Seravo as of 2015.

Outside EU/ETA: true

Access to data

all emails sent from customer sites (unless using custom e-mail provider)

Locations

United States

Intercom

Customer Support emails

Subcontractor of Seravo as of 2021-04-01.

Outside EU/ETA: true

Access to data

e-mail address you’re contacting customer support from
any content discussed with customer support

Locations

Europe (2025-)
United States (2021-)

Additional information

Lumoame Oy

Data-driven insights to improve customer experience

Subcontractor of Seravo as of 2024-12-01.

Company ID: 2791797-8

Outside EU/ETA: false

Access to data

e-mail addresses used to contact customer support
discussions with customer support by chat or email
all happiness ratings and written feedback

Locations

Finland

Additional information

Google

Subcontractor of Seravo as of 2011.

Outside EU/ETA: true

Access to data

emails and related information you send to @seravo.com
calendar events and attached information (eg. names and e-mails of the participants)

Locations

United States

Subcontractor of Seravo as of 2020.

Outside EU/ETA: true

Access to data

personal details when you apply to a job via LinkedIn
information you’ve decided to share with LinkedIn

Locations

United States

Subcontractor of Seravo as of 2021.

Outside EU/ETA: true

Access to data

employee information
information about job applications

Locations

HR platform for recruitment

Subcontractor of Seravo as of 2016.

Outside EU/ETA: false

Access to data

information about job applications submitted by the applicant

Locations

Finland

Finvoicer Oy

Invoice processing

Subcontractor of Seravo as of 2021-07-01.

Company ID: 2272745-4

Outside EU/ETA: false

Access to data

invoicing information for the customer

Locations

Finland

Accountor Finago Oy / Procountor

Invoice processing

Subcontractor of Seravo as of 2015, until 2021-12-31.

Company ID: 0836922-4

Outside EU/ETA: false

Access to data

invoicing information for the customer

Locations

Finland

JMAN Group Private Limited

Subcontractor of Seravo as of 2021.

Outside EU/ETA: true

Access to data

subscription metadata (products, invoice amounts, unique identifier for each customer)

Locations

India
United Kingdom

DNA Oy

Seravo Customer Support (phone service)

Subcontractor of Seravo as of .

Outside EU/ETA: false

Access to data

phone number you use to call Seravo customer support
metadata related to call (timestamp, call length)

Locations

Finland

Pipedrive OÜ

Subcontractor of Seravo as of 2021.

Company ID: 11958539

Outside EU/ETA: true

Access to data

Sales data, leads, deals, organization details.
Notes, email communication (regarding sales)